Return & Exchange Policy

Department of Trade and Industry

In compliance with RA 7394 or the Consumer Act of the Philippines, please be informed of our store’s RETURN AND EXCHANGE POLICY:

1. The policy shall not be applied if reason for Return or Exchange is CHANGE OF MIND.
2. The returned item should have a proof of purchase (OR or Order slip) and should be intact, unused and in good condition.
3. The items maybe exchanged with another item at the same price range. The customer shall pay any excess. No refund shall be made.
4. Returns or exchanges shall be made within 7 days from date of purchase.

Return & Exchange Policy for Booking and Orders

1. In case of cancellation of booking or order, any payment made is not refundable. However if order is cancelled due to fortuitous events or unforeseen event that occurs by chance or accident, down payment maybe applied to another event within 6 months from original date of order and shall inform the store ahead of time(approx 2 months before the next event).
2. Items ordered or booked maybe exchanged with another item. No refund shall be made.
   Please be guided accordingly.